Our refund policy is very straight that the product once sold will not be refunded in cash, all products are tested before ,shipping to the clients and go through various quality checking processes, our sales engineers are available 24/7 on +971800800300 or via , in case of any damage done during shipping will be covered under 3rd party insurance and technical error will be covered via replacement of parts and free of cost services within the warranty period , for local clients we will pick the unit from door step and deliver it back to you, in case of international clients we will take care one side of the shipping fee and free of cost repair.
After the warranty period, after sale service is still available via our service centre in Dubai, few products those are big in size and involve with the shipping will be shipped via sea shipment after all reasonable packing in case of a warranty claim from the international clients. Insurance cost will be on client if the warranty period is exceeded .
In case of services, we have experts on boards and make sure that all projects delivered in high quality and covered under the contractual agreement mutually agreed by both the parties. in case of any urgency you may contact our 24/7 support centre via email or call. You may use our official whatsapp number for emergencies to drop a message and we will get back to you within 5 hours maximum in weekdays and 24 hours during weekends.
We do not accept any cash payment and all the payments are made via bank transfer , incase of a smaller amount or any urgency , do not forget to ask for the official invoice with sign and stamp by our GM.
We look forward to do business with you , by visiting this website you agree to our terms of business and refund policies. to make sure on the products functionality and usage do not forget to avail a hands on free training session on each product you buy from Broadcast Media Zone .
In case of any complaint about customer service send your messages to official email id of our manager .